Delivery & Returns

UK Standard Delivery for KERA-NATUR products

Standard Delivery will be made via Royal Mail or courier; depend on value and weight of the order. Orders sent by courier can be traced using the tracking number sent to you via email upon despatch. A signature may also be required for these orders, but if you are not home when the delivery is attempted a card will be left detailing how the delivery can be re-arranged or where the parcel may be collected from (usually your local Post or Delivery office). Unfortunately we are unable to deliver to PO Box addresses as a signature is required upon delivery.

We are happy to deliver to a number of addresses within a single order. Please note that each delivery address will incur a separate delivery charge, in accordance with the standard delivery charges stated.

We aim to deliver standard orders to mainland UK within 7 working days, and personalised orders within 3 – 4 weeks.

  • 0 – 2kg             £ 6.50
  • 2 – 5kg             £ 9.50
  • 5 – 10kg           £ 14.50

Every order over 10kg, please contact us about the delivery quote.

 

Biotope vivariums and natural backgrounds

  • Pick up only – We don’t want to take any responsibility for damages.
  • Reptile show (I.H.S, C.R.E.A.K.S, S.W.A.R.E.)
  • Own delivery (Door to Door, with free DDReptiles service)

Courier services  – You can arrange your courier to collect the vivarium, but we don’t want to take any responsibility for damages. Vivariums are packed to boxes with stuffing and protect with polystyrene sheets. Packages are marked as FRAGILE and THIS SIDE UP ( for instance Tarantula full-setup vivarium is 5 kg).

Cancellation

If you wish to cancel your order before it has arrived to you, please contact us on 07934673197.

We are unable to cancel personalised orders due to the specific nature of each piece.

 

Returns & Refunds

- If you are not completely satisfied with your order please return the product, and notify us within 10 days of receipt for a refund or replacement. This doesn’t include personalised vivariums and custom made backgrounds.

- Please be advised that personalised products are not returnable unless the product is faulty; in this instance please contact us.

- Kera-Natur products should be returned unused, well packaged and in their original state.

Please return to the address below:

Returns Address:

DDReptiles, David Danihel

27 Fifth Avenue

York, YO31 0XB

North Yorkshire

United Kingdom

We will aim to process your refund or replacement as quickly as possible, usually within 5 working days.

If you have any questions regarding your returned item please contact us on 07934673197 or via email info@ddereptiles.co.uk.

“Please be advised that we cannot be held responsible for items during transit and all returns will be sent at your own cost”.

 

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